Our 100% Buyer Guarantee

Our 100% Buyer Guarantee is designed to give you complete peace-of-mind, safety, and security.

You will receive full-service customer care. 

At Sports Travel & Tickets we believe that our clients and partners deserve more than just the ticket, travel and hotel packages you purchase. We understand that your premium ticket package purchase is extremely important, and we believe you deserve only dedicated, professional service from start-to-finish. That is why we are proud to be a full-service provider — with our very own industry-leading Concierge Team located right here in the US, accessible directly by phone or online with extended business hours.

Many ticket companies don't include service with their event tickets — they simply take your order online and forward it to whoever is providing their tickets, passing the buck on any questions, problems or concerns you may have. It is very important to state that we never pass along your information, and we're always here to help you with your valuable purchase and questions. You will have our complete dedication to provide you the sports travel industry's best service and protection so that you can focus on the important part - enjoying your event!

Your transaction will always be safe and secure.

We know our customers' private and personal information should remain that way. We use best-in-class industry standards on privacy and security to ensure your transactions are 100% safe and secure. In particular, unlike many other companies, we do NOT share your credit card information or name with vendors and suppliers. Instead, we supply your events tickets, VIP hospitality and hotel packages from our own inventory. We make payments to our vendors and we handle any problems so you can have full peace of mind when placing your order. Click here to learn more about our privacy policy.

Your sports tickets and vouchers will be delivered on time before the event when you arrive at your hotel.

We recognize that many of our customers purchase tickets at the last minute, in other cities, or perhaps just as the event is announced. In all cases, delivering tickets and travel package components to you requires skillful coordination and communication. To lay any such logistical concerns to rest, we guarantee that we will deliver your tickets to you on time for your event, or your money back. We always prefer to hand deliver your tickets and other package amenities directly to you upon your arrival. However, we can also often times send tickets via secured courier, and when circumstances do not allow this, we will employ Special Delivery Services to handle any exceptions.

Your sports event tickets will be valid and authentic.

Since 1979, we have been dedicated to taking the fear out of buying premium sports travel packages with event tickets. Sports Travel & Tickets has among the strongest relationships with sports teams, agents and licensed, certified, and professional hospitality locations in the industry. Sports Travel & Tickets obtains official tickets from official sources. All vendors, including transportation companies and hospitality event providers are rigorously evaluated according to their business practices and track record. We guarantee all components of your sports travel package to be valid, official and authentic or your money back. No exceptions.

Your sports ticket & travel package order will be accurate.

We work closely with our vendors and supplier partners when building your ticket & travel package, and we guarantee that the tickets you receive are identical, comparable or better than the ones you were promised or your money back.

You will be fully refunded for any canceled major sporting event.

If an event is canceled with no rescheduled date, you are naturally entitled to a full refund of the purchase price, including delivery charges. For events that are rescheduled, we will assist you with any ticket reissuing concerns or we will help you sell your tickets if the new date is no longer desirable to you.

Sports Travel & Tickets has an outstanding track record of providing excellent customer service. We are committed to earning your trust and satisfaction. In the unlikely event that there is a problem with your order, we pledge to work vigorously on your behalf to resolve it in time for your event, or if necessary, provide you with a full refund as detailed in our Sales Terms and Conditions.